FAQ

Default solution folder, feel free to edit or delete it.

Account Lockout Information & Password Resets
Your computer account will automatically lock itself out after 3 bad password attempts within any City application or computer. (TrakiT, Email, New World, ...
Thu, Jun 28, 2018 3:45 PM
iCompass Account Support
The iCompass (Civic Web) website is managed by the City Secretary office. If you're having trouble logging in please, or need an account, ...
Tue, Jun 26, 2018 10:02 AM
New Hire Procedure
Fill out a SAR (System Access Request) and submit it using our Helpdesk Portal You can find the form here: https://helpdesk.pearlandtx.gov/support/cat...
Thu, Jun 28, 2018 9:28 AM
Self-Service Password Resets
Wed, Jun 18, 2025 11:17 AM
How To Get/Request New World Access
All New World Access Requests require a SAR Form to be filled out. Access is managed by John McCarter in the Finance Department. You can locate that f...
Thu, Jun 19, 2025 9:39 AM
Error Logging into Litmos, please contact your administrator.
If you have a user seeing the above message when attempting to log into Litmos have them contact HR and verify that they have an account or that the...
Thu, Jun 19, 2025 9:44 AM