1. Can we make calls like we did with Jabber?

Yes! Once you’re migrated, Webex Calling via the Webex App will allow you to send and receive calls just as you did with Jabber.


2. Will calls show our location/status?

Call location/status settings will remain consistent with how they were in Jabber. If there are any changes, IT will provide further guidance.


3. Do I need to keep my location updated in the Webex App? 

Yes, it’s important to keep your location updated in Webex so emergency services can locate you in case of an emergency.


The Webex App may prompt you to update your location. Keeping it current ensures that 911 services can reach you as quickly as possible.


If you typically work at the office but occasionally work from home, attend a conference, travel for an out-of-town meeting, or find yourself working from a coffee shop at the airport, it's important to update your address in the Webex App. Keeping your location current ensures emergency services can reach you quickly, no matter where you're working.


Webex App automatically detects your location when you’re on a city network. However, when you connect to a different network, the app may ask you to update your address. You’ll be prompted when setting up E911 service for the first time and whenever you change locations thereafter. If you return to a previously used location, Webex updates it automatically without prompting you.


More information regarding E911 can be found here. 



4. Will the Jabber icon/application go away? When?

Yes, once your migration is complete, Jabber will be removed as it will no longer be supported. IT will provide exact timing and instructions when your transition is scheduled.


5. Will this migration affect Microsoft Teams?

No. You can continue to use Microsoft Teams as normal, without any changes or interruptions.


6. How can users turn off notifications/ringing? Can this be done per device or as a grouped setting?

Notification preferences and ringtone settings can be managed within Webex. Users can adjust them per device or explore available grouped settings. IT will provide guidance on customization options during migration.


7. Can I change my profile picture on Webex App? 

No. This feature is managed by IT to facilitate automation between our Active Directory application and Webex, ensuring seamless photo syncing during the New Hire process. If you would like to update your photo across all IT-supported applications, please contact Communications for assistance.


8. How do I determine my desk phone model and use its features?

Your desk phone will be one of the following Cisco models: 8841, 8845, or 9861. Each model comes with its own settings and unique features. To explore the capabilities of your specific phone, refer to the respective links below:


9. Why am I being directed to Jabber when trying to call when I've already been migrated? 



If you’ve already been migrated but your applications are directed to Jabber instead of Webex, you can manually switch your settings by following this guide:

If you need assistance, please contact the HelpDesk (281.652.1800) or submit a ticket.


10. How do I make calls using the Webex App like I did in Jabber? Can I make calls directly from Outlook? 

Making calls in the Webex App is simple—just click the "Audio call" button and select the extension.


For desk phones, you do not need to dial "9" before making a call. For non-local calls, continue dialing "1" before the number.


If you previously made calls directly from Outlook, this feature is currently unavailable in Webex Calling. However, IT is actively exploring application integration for potential future enhancements.


How-to Call Using the "Audio call" Button


11. How can I learn more about the Webex App and Webex Calling? 

For comprehensive guidance, visit the Webex Calling Help Center and explore learning resources at Webex Academy. You can also check out these Webex playlists on YouTube for tutorials and insights:


12. Can I access old voicemails after migrating to Webex Calling?  

No. Voicemails from the old system are not migrated into the new Webex Calling voicemail system. If you need to find an old voicemail, check your email inbox—voicemails should have been sent there and can be searched using "[email protected]". 


13. How can I place calls using my deskphone instead of the Webex via the Webex App?

If you're experiencing issues controlling your deskphone through the Webex App, make sure your deskphone is properly connected and configured within the app settings. If your deskphone is not appearing as an option within the Webex App, please contact the HelpDesk (281.652.1800) or submit a ticket.



14. How can I transfer a call?


A. Blind Transfer (Quick Transfer):

  • During an active call, tap "More" and then "Transfer". 
  • Enter the number or name of the person you want to transfer the call to. 
  • Choose whether it's an audio or video call. 
  • Webex will automatically put your original call on hold. 
  • You can immediately click "Complete Transfer" without speaking to the recipient. 

 

How-to: click here. 

 

B. Attended Transfer:

  • During an active call, tap "More" and then "Transfer". 
  • Enter the number or name of the person you want to transfer the call to. 
  • Choose whether it's an audio or video call. 
  • Webex will put your original call on hold and connect you to the recipient. 
  • You can then speak with the recipient to let them know about the incoming call. 
  • If the recipient is available, click "Complete Transfer". 
  • If you need to return to the original call, click "Resume" and then "Complete Transfer" later. 


How-to: click here.


15. Jabber messages are still popping up; how do I turn them off?

In the coming weeks, IT will be doing a system-wide clean up to remove Jabber (once everyone has been fully migrated to Webex). You do not need to take any action in the meantime.


However, if Jabber is popping up and being a bother, here are the steps to turn off Jabber (if you’re working on a laptop computer).

  1. Open Settings
  2. Go to Apps
  3. Scroll to the bottom and select Startup
  4. Find Cisco Jabber on the list and toggle off

Doing these steps will stop Jabber from starting up in the background when you log into your computer. This will stop Jabber from popping up with messages.